Return Customers

Almost 90% of customers say they are willing to pay more for a better experience. When they leave feeling satisfied, they’re significantly more likely to return.

What Is the Customer Experience?

Since a business cannot exist without customers, each company must focus on these three points simultaneously.

- It must focus on how to win new clients from the community.

- Retaining existing customers ensures profits are less likely to fall.

- Repetitive visits from the same guest can increase revenue margins.

Customer experience should be treated as a marketing metric by your business. It is defined by the interactions each guest has throughout their entire journey, ranging from seeing their first ColorAxe to enjoying a first victory on an axe throwing lane.

This metric is an integral component of managing customer relationships. When people have a great time, they’re more likely to become loyal clients that advocate for what you offer.

When you incorporate axe throwing fun at your new or existing location, you’ll create positive experiences that lead to fun times. That outcome means you’re more likely to return customers through your door each day.